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Terms and conditions

GENERAL TERMS AND CONDITIONS OF THE MOTORHOME RENTAL AGREEMENT

I. GENERAL PROVISIONS

I.1. General provisions

These General Terms and Conditions form an integral part of each individual Motorhome Rental Agreement (hereinafter: the “Agreement”) concluded between the Lessor and the Lessee. Before concluding the Agreement, the Lessee shall familiarize themselves with these General Terms and Conditions and, by signing the Agreement, confirms their acceptance thereof. 

The Lessor leases the subject of the Agreement (hereinafter: the “Motorhome”) to the Lessee in accordance with the terms defined in the Agreement. 

I.2. Definitions

The terms used in these General Terms and Conditions shall have the following meanings:

  • Agreement: the Motorhome Rental Agreement concluded between the Lessor and the Lessee, including the special part of the Agreement and these General Terms and Conditions; 
  • Natural person: a consumer within the meaning of the law governing consumer protection; 
  • Legal person: a partnership or corporation within the meaning of the law governing companies, a sole proprietor, or another form of legal entity in accordance with applicable legislation. Other entities that are not consumers shall also be treated as legal persons; 
  • Lessor: VANTRIP (Robeta d.o.o.), Pohorska cesta 6B, 2380 Slovenj Gradec, Slovenia, Registration No.: 6004059000; 
  • Lessee: a legal or natural person who concludes the Agreement with the Lessor; 
  • Contracting Parties: the collective term for the Lessee and the Lessor; 
  • Subject of rental: the motorhome specified in the Agreement / also referred to as the vehicle; 
  • Price list: the Lessor’s current valid price list, publicly available on the Lessor’s website; 
  • Handover report: a document signed by both Contracting Parties confirming the condition of the subject of the Agreement at the time of collection (handover report) and return (return report). 

II. VALIDITY OF THE AGREEMENT

II.1. Duration of the Agreement

The Agreement is concluded for a fixed term and for an agreed maximum number of kilometres travelled, both as specified in the Agreement. The Agreement terminates at the end of the period for which it was concluded or earlier in the cases set out in these Terms and Conditions.

The Agreement is concluded on the day it is signed by both Contracting Parties. The Lessee shall make payments in accordance with the provisions of the Agreement.

The Contracting Parties agree that the rules on tacit extension of the rental are excluded, and the Agreement may only be extended by a written Addendum or by concluding a new Agreement.

II.2. Amendments and supplements to the Agreement

Any amendments to the Agreement shall be valid and binding only if agreed in the form of a written Addendum to the Agreement or a new Agreement, unless these Terms and Conditions provide otherwise for an individual matter. During the rental period, the Lessee may request an extension of the existing Agreement or an amendment to the Agreement. 

In the event of any amendments to the Agreement or to the proposal for concluding the Agreement arising for reasons attributable to the Lessee, the Lessor may charge the Lessee the actual costs related to such amendment. The costs shall be agreed in the Addendum or in the new Agreement. 

III. SUBJECT OF RENTAL

III.1. Vehicle selection

Based on the Lessee’s enquiry, the Lessor shall offer the Lessee a suitable motorhome and the rental terms. Based on confirmation of the motorhome (and all other agreed circumstances), the Lessor shall prepare the Agreement. The Agreement is concluded by signature of both parties.

The Lessee selects the vehicle independently. The Lessor guarantees that the delivered vehicle is in proper working condition. The Lessee is responsible for operating the vehicle. The Lessor shall not be liable if, for reasons outside the Lessor’s sphere, the Lessee is unable to use the vehicle in accordance with its intended purpose, and in such case shall not be obliged to pay compensation or refund any payments made. However, the Lessor must warn the Lessee of any such circumstances if known to the Lessor.

III.2. General rental conditions

A motorhome may be rented by a person who presents a valid photo ID, is over 21 years of age, has held a valid category B driving licence for at least 3 years, and holds a valid credit or bank card.

Prior reservation is required in order to rent a motorhome. Upon collection of the vehicle, the Lessee must have a valid driving licence and, for travel outside European Union Member States, must obtain the appropriate permit for driving a foreign vehicle.

The Lessee named in the Agreement shall be responsible for all consequences of any breach of the Agreement. The vehicle may only be used by the Lessee or other persons expressly stated in the Agreement and may not, without the Lessor’s consent, be sublet or given for use to third parties. The Lessee undertakes to treat the rented motorhome with due care and not to intentionally damage it or expose it to unnecessary risks.

III.3. Duration of rental

The duration of the rental is specified in each individual Agreement. The minimum rental period is 7 nights in high season and 3 nights in other seasons, unless explicitly agreed otherwise in the concluded Agreement. An extension of the rental is only possible with the Lessor’s prior consent, which must be given in writing, in the form of an addendum to the Agreement or an undisputed and clear written confirmation from the Lessor received before expiry of the rental period.

The rental agreement becomes effective upon signature, and the rental period begins upon delivery of the vehicle. Delivery of the vehicle is conditional upon full payment of the rental fee, the full security deposit, and the Lessee proving fulfilment of all conditions for taking over the vehicle in accordance with these Terms and Conditions (appropriate driving licence and other conditions). The rental ends with the signing of the return report, settlement of any additional costs, and refund of the justified part of the security deposit.

III.4. Reservation and payment deadlines

After confirmation of the rental period, the Lessor shall send the Lessee an offer or pro forma invoice. The reservation is confirmed when the Lessee pays the agreed rental amount (deposit/advance payment) and the Lessor issues a Booking Confirmation to the Lessee.

The remaining rental amount must be paid no later than 15 days before the date of vehicle collection. If the offer is issued less than 14 days before the planned collection date, the Lessee must pay the full amount in order to confirm the reservation.

If the Lessee fails to pay within the stated deadlines, it shall be deemed that the Lessee has withdrawn from the rental, and the Lessor may retain the advance payment without any obligation to refund it. The security deposit shall always be refunded.

If the reservation is cancelled more than 60 days before collection, the Lessee is entitled to a refund of 90% of the advance payment or 100% credit redeemable within 2 years in accordance with the Lessor’s vehicle offer valid at that time. In case of cancellation between 60 and 30 days before collection, 50% of the advance payment shall be refunded or 80% credit issued. In case of cancellation less than 30 days before collection, the advance payment shall not be refunded, but 60% credit valid for 2 years may be issued.

The Lessee may transfer their reservation to another person meeting the rental conditions, subject to the Lessor’s prior approval. An administrative fee of EUR 50.00 shall be charged for each change to a confirmed reservation.

If the Lessee fails to collect the vehicle on the agreed day and does not inform the Lessor in advance (no-show), it shall be deemed that the Lessee cancelled the rental on the collection day, in which case the Lessor shall be entitled to retain the full rental payment, and the Lessee shall not be entitled to any refund or credit.

In the event of early termination of the rental at the Lessee’s request, the Lessor shall not be obliged to refund costs for the unused part of the rental period.

III.5. Payments and surcharges

The rental price is charged according to the current valid price list published on the Lessor’s website and depends on the selected vehicle and rental period. The Lessor reserves the right to change prices. The price for a specific rental is fixed by the pro forma invoice and the Agreement.

The rental price includes:

  • rental of the vehicle for the agreed period, including VAT (22%); 
  • compulsory and comprehensive insurance with a 1% deductible and roadside assistance; 
  • unlimited mileage within the scope of normal use of the vehicle. 

Normal use means tourist use of the vehicle for travel and holidays without disproportionately intensive driving (e.g. continuous long daily distances, commercial use, or improper use of the vehicle). In the event of deviation from normal use, the Lessor reserves the right to additionally charge related costs.

For each rental, a service and administration flat fee of EUR 150.00 shall also be charged, covering:

  • costs of vehicle handover and administration; 
  • consumables (gas cylinder, biodegradable toilet paper, toilet chemicals, garbage bags); 
  • electric cable and water hose; 
  • kitchen kit (glasses, plates, cutlery, knives, cutting board, cooking pots); 
  • annual Slovenian vignette. 

Additional equipment is available at an extra charge according to the valid price list, namely:

  • Bed linen and towels (EUR 29.00 / person / rental) 
  • Bike rack (EUR 49.00 / rental) 
  • Gas cooker (EUR 25.00 / rental) 
  • Gas grill (EUR 29.00 / rental) 
  • Child seat (EUR 49.00 / rental) 
  • Snow chains (EUR 29.00 / rental) 
  • Safety net (EUR 15.00 / rental) 
  • Additional camping table (EUR 29.00 / rental) 
  • Additional camping chair (EUR 15.00 / rental) 
  • Hammock (EUR 19.00 / rental) 

III.6. Vehicle collection and security deposit

The Lessee collects the vehicle after 14:00 on the first day of the rental period and returns it no later than 10:00 on the last day of the rental period, unless otherwise agreed in writing with the Lessor. The Lessor determines the exact collection time for each rental and informs the Lessee of it no later than 1 day before collection. Collection or return outside the agreed time shall be charged at EUR 80.00.

The Lessor may refuse to hand over the vehicle if there is justified suspicion that the Lessee or driver is under the influence of alcohol, drugs or other substances, or is otherwise unfit to drive safely. In such case, it shall be deemed that the cancellation was caused by the Lessee, and the reservation cancellation terms shall apply.

Before the rental, the Lessee must pay the Lessor a security deposit, the amount of which depends on the purchase value of the vehicle and ranges from EUR 900 to EUR 1,500. The Lessor must inform the Lessee of the exact amount of the deposit before the scheduled handover date. The deposit is intended to cover possible costs arising during the rental period for which the Lessee is responsible, such as (but not limited to):

  • covering the insurance deductible in the event of damage covered by comprehensive insurance and loss of insurance bonus, separately for each claim; if the Lessee is involved in several loss events, they must pay the deductible for each individual case, regardless of fault. If the Lessee causes damage to a third party, the full deposit shall automatically be retained; 
  • remedying any damage to the vehicle or equipment; 
  • covering late return penalties; 
  • other monetary obligations under the Agreement (delay, excess kilometres, etc.); 
  • other breaches of the Agreement or these General Terms and Conditions. 

The Lessor undertakes to hand over to the Lessee a technically sound and cleaned motorhome with the accompanying equipment specified in the Agreement or in these Terms and Conditions. At collection, the vehicle shall have a full fuel tank and AdBlue tank, sufficient engine fluids, and sufficient household gas. The fresh water tank shall be empty, and the toilet cassette and wastewater tank shall also be empty.

Upon collection, the Lessee shall receive a link to the motorhome user instructions.

At handover, both Contracting Parties shall inspect the condition of the vehicle, check the operation of the vehicle’s devices and equipment, and prepare and sign a handover report. All possible deficiencies, missing equipment and damage to the vehicle shall be entered into the handover report, and any damage shall also be photographed and documented. Each party receives one copy, which shall serve as the basis for determining any damage upon return of the motorhome.

After signing the handover report, the Lessee shall receive the keys, vehicle documents and the motorhome.

III.7. Return of the vehicle

The Lessee undertakes to return the vehicle on the return date, no later than 10:00, to the place where it was collected or another agreed location with the Lessor.

The rental may not be extended without prior written agreement with the Lessor. If timely return of the rented vehicle is not possible due to force majeure or natural disasters, the Lessee must inform the Lessor as soon as possible. If the Lessee is up to 1 (one) hour late in returning the rented vehicle, a late fee of EUR 80.00 shall be charged. Each additional hour of delay shall also be charged at EUR 80.00. The late fee shall be deducted from the security deposit. In the event of unauthorized extension of the rental for more than 1 (one) day, the Lessor shall report the matter to the competent authorities and retain the full security deposit. In the event of unauthorized extension of the rental period (late return), the Lessee shall be liable for all damage thereby caused to the Lessor, including loss caused by inability to further rent out the vehicle.

Upon return, the vehicle must have:

  • an empty wastewater tank; 
  • a full fuel tank (diesel) and a receipt proving refuelling; 
  • a full AdBlue tank and a receipt proving refill of AdBlue; 
  • a completely emptied toilet cassette and thoroughly cleaned toilet bowl; 
  • a cleaned motorhome interior. 

In the event of non-compliance with the above, the following amounts shall be deducted from the security deposit:

  • EUR 50.00 for wastewater disposal; 
  • EUR 100.00 for emptying and cleaning the toilet cassette; 
  • fuel refill charged at the actual fuel cost (according to Petrol’s daily price list) plus EUR 40.00; 
  • AdBlue refill at EUR 3.00/litre. 

Upon return, both parties shall inspect the vehicle and determine whether the vehicle condition corresponds to the handover report.

If damage is identified (including break-in damage) or contractual obligations remain unfulfilled, the cost of repair/remedy shall be calculated according to the price list of tradespersons professionally qualified to remedy such damage/irregularities or according to the price list in the Agreement. For damaged vehicle and equipment, the price list of original spare parts and services of authorized repair shops shall apply. The costs shall be charged from the paid security deposit or additionally payable upon return of the vehicle if the deposit is insufficient to cover all costs.

Any damage or deficiencies which, at the time of return, were not detected due to dirt, poor visibility or other objective reasons may also be established after the vehicle has been returned.

If the parties agree, the return report shall be signed by both parties, the keys and vehicle documents shall be returned, and the rental shall thereby be concluded. The security deposit shall be refunded to the Lessee no later than 8 working days after return of the vehicle, provided that the vehicle is returned on time, undamaged and in accordance with these General Terms and Conditions. In case of disagreement, the matter in dispute shall be recorded and legal proceedings may be initiated before the competent court.

III.8. Fines and penalties

The Lessee is obliged to use the vehicle in accordance with road traffic regulations. The Lessee shall bear all costs arising from offences, fines or penalties resulting from use of the vehicle contrary to road traffic rules. The Lessee expressly agrees and undertakes: (1) that if the Lessor receives a notice, penalty notice, fine or other communication relating to a recorded traffic offence, the authority or entity conducting the proceedings may be informed by the Lessor of the identity of the actual user of the vehicle, and (2) that all such fines or penalties shall be paid promptly and in full by the Lessee. If any costs arise for the Lessor due to any violations by the Lessee or an authorized user, the Lessee undertakes to reimburse such costs to the Lessor immediately upon first demand.

III.9. Cleanliness of the motorhome

Pets are not allowed in the vehicle without prior agreement, and smoking is prohibited.

At the start of the rental period or upon collection, the vehicle shall have a cleaned exterior and interior, and the wastewater tank shall be empty.

Upon return, the Lessee must return the motorhome in a cleaned condition (Clause III.7.) and empty. This means that all personal belongings, waste and leftover food have been removed from the vehicle and that cabinets and the fridge have been emptied. The fridge must be clean and free of spilled liquids. Interior surfaces (mattresses, seats, upholstery) must not be visibly dirty, damaged or stained. The kitchen area, including the stove, must be cleaned. The bathroom must be fully cleaned, including the toilet bowl. If the motorhome is not returned in appropriate condition, the Lessor reserves the right to charge additional cleaning costs. (The cost of additional cleaning ranges from EUR 50.00 to EUR 150.00, depending on the level of dirt; the Lessor determines the amount upon vehicle return. If deep cleaning is required, the cost of deep cleaning shall be EUR 200.00.)

The Lessee acknowledges that smoking is not permitted in the vehicle. If a cigarette smell is detected in the vehicle, the Lessee shall be charged EUR 400.00.

In the event of resin stains on the awning, cleaning shall be charged at EUR 200.00.

III.10. Insurance conditions and security deposit

The vehicle is covered by compulsory and comprehensive insurance with Zavarovalnica Sava and includes roadside assistance in Slovenia and abroad with Zavarovalnica Sava. In the event of an accident covered under the Lessor’s insurance policy, the Lessee shall bear the loss in the amount of the deductible.

The above insurance coverage provided by the Lessor applies only within the European Union. Insurance shall not apply:

  • if the vehicle is driven by an unauthorized person/driver; 
  • if the driver does not hold a valid driving licence; 
  • if the driver is under the influence of prohibited substances preventing safe driving as defined by road traffic legislation; 
  • if the driver does not comply with road traffic regulations; 
  • if driver negligence is established. 

The Lessee shall be fully liable for damage resulting from improper use of equipment (especially the awning, steps, windows, roof elements), damage caused by collision with overhead obstacles (e.g. underpasses, branches, canopies), and underbody damage caused by inappropriate driving or driving on unsuitable roads. Damage to the interior (upholstery, kitchen elements, sanitary section) shall be charged according to the price list or actual repair costs. Damage to tyres and rims and damage to windows shall be treated as a loss event and covered from the security deposit unless the insurer accepts coverage.

To cover damage to the vehicle, the cost of the insurance deductible, and all other possible costs arising under these General Terms and Conditions, the Lessee provides security by means of the deposit. If the value of damage repair is lower than the value of the deposit, a proportionate amount shall be retained and the remainder refunded. If the repair cost exceeds the deposit, the Lessee must pay the difference. In the event of several loss events, the Lessor shall be entitled to demand additional payment from the Lessee. The Lessee undertakes that in the event of a loss event (break-in, wildlife collision, vandalism, traffic accident), they shall complete the European Accident Statement and/or obtain a police report on the event. The Lessee bears the burden of proof that the damage was caused by a third party; if this cannot be proven, the damage shall be covered from the deposit.

In the event of a loss event, the Lessee shall first ensure their own safety and health and then immediately notify the Lessor. In case of an accident and/or damage to the vehicle, the Lessee must immediately photograph where, how and when the damage occurred. Evidence must be submitted to the Lessor in writing.

If the insurer refuses to cover the damage due to the Lessee’s fault, the Lessee must pay the damage in full. If the insurer covers the damage, the Lessee must pay the insurance deductible (1% of the insured value of the vehicle), which shall be deducted from the deposit; if the amount exceeds the deposit, the Lessee must pay the difference. If intoxication, gross negligence or another circumstance attributable to the Lessee is established and results in the comprehensive insurance not covering the loss event, comprehensive insurance shall not apply and all repair costs and loss of income shall be borne by the Lessee.

If the vehicle is damaged by an unknown person, the Lessee must report the event to the police and obtain a police report.

III.11. Permitted use, prohibitions and Lessee’s liability

The motorhome is intended exclusively for private use (tourist travel, leisure). Any commercial use is prohibited, especially: transportation of persons for payment (taxi/shuttle), deliveries, business travel involving performance of work as a “work vehicle”, moving house, or transportation of furniture.

Use of the motorhome for participation in motorsport events, vehicle testing, driving on tracks, races or similar activities is prohibited.

Transport of explosive, flammable, toxic, radioactive or other hazardous substances is prohibited, as is use of the vehicle for unlawful acts or violations of customs/import regulations.

Driving on unpaved roads (gravel roads, forest roads, field roads, off-road terrain) is permitted only where this constitutes a publicly permitted access route to campsites or parking areas and where the road condition does not endanger the vehicle; otherwise, the Lessee shall be liable for all damage, recovery and towing costs.

Use of the motorhome is permitted only within the European Union, unless otherwise agreed in writing by the Contracting Parties. Before travelling, the Lessee must verify the validity of insurance and roadside assistance for the countries they intend to visit.

If the Lessee uses the vehicle outside the permitted territory without the Lessor’s written consent, the Lessee shall be fully liable for all damage and costs regardless of insurance coverage.

If the motorhome is transported by ferry, vehicle train or similar transport, the Lessee must properly secure the vehicle and follow the transporter’s instructions; any damage occurring during such transport shall be treated as a loss event under these Terms and Conditions.

The Lessee undertakes to use the vehicle with the diligence of a prudent operator and to comply with all traffic regulations in the country of travel. The Lessee undertakes to pay all possible costs or fines that may be addressed to the Lessor as owner of the vehicle by public authorities.

The Lessee is liable for all fines, penalties, tolls, parking fees and other costs incurred during the rental period. The Lessor is entitled to charge an administrative handling fee of EUR 40.00 for each individual claim received (fine, reminder, toll claim).

The Lessee agrees that the Lessor may, even after the rental has ended, charge costs incurred during the rental period on the basis of the report, price list or received evidence (e.g. fines, tolls, parking fees), even if such costs became known only after the vehicle was returned. If the deposit is insufficient, the Lessee shall pay the difference within 8 days of receiving the request or invoice.

In addition to the Lessee, the vehicle may also be driven during the trip by another driver travelling together with the Lessee, provided such driver meets the rental conditions under these General Terms and Conditions and is listed in the Agreement as an additional driver. By signing the Agreement, the Lessee assumes responsibility for all other drivers who drive the vehicle during the rental. If the vehicle is driven by a person not stated in the Agreement, this shall constitute a serious breach of the Agreement, and the Lessee shall be fully liable for all damage, costs and consequences, including any possible refusal of insurance coverage.

The Lessee shall have unlimited liability:

  • for damage to the vehicle not caused by a traffic accident; 
  • for damage and penalties resulting from non-compliance with regulations, laws and rules. The Lessee shall be materially and criminally liable for such damage and penalties even after the end of the rental, regardless of when notice of the offence and related penalties is received. 

Any intervention in the vehicle without prior agreement with the Lessor is prohibited, and costs incurred by the Lessee for such intervention shall not be recognized. The Lessee shall also be liable for all costs incurred in remedying defects or repairs resulting from such unauthorized intervention.

If a defect in the vehicle or equipment results from wear and tear or a technical fault, repair costs shall be borne by the Lessor. However, before carrying out any repair and paying for it, the Lessee must consult with the Lessor.

In the event of a motorhome malfunction, the Lessee must immediately contact the Lessor on +38651628339 so that they may jointly determine further actions (assistance, repair, service, payment, etc.). If the malfunction did not occur due to the Lessee’s fault and the Lessee, by agreement with the Lessor, rectifies it at an appropriate service provider, the Lessee must, upon return of the vehicle, submit the original repair invoice made out to the Lessor. Only in this case shall the Lessor reimburse the Lessee for the resulting costs.

III.12. Conduct in case of accident

In the event of any accident (traffic accident, break-in, vandalism, etc.), the Lessee must immediately report the event to the nearest police station, regardless of the country of travel, and simultaneously notify the Lessor. In the event of an accident involving multiple drivers, the Lessee must ensure completion of the “European Accident Statement” form and, upon return of the vehicle, submit both the police report and the European Accident Statement to the Lessor. If the Lessee fails to perform any of the above duties or duties prescribed by law in connection with a traffic accident or loss event, the Lessee must compensate the Lessor for any resulting damage, including payment of any insurance indemnity if the insurer refuses coverage due to reasons caused by the Lessee.

III.13. Vehicle keys and documents

The Lessee undertakes that whenever leaving the vehicle, they shall lock the motorhome and safely keep the vehicle registration document, ignition key, and door locking key with them, as this is a condition for payment of insurance compensation under comprehensive insurance in the event of theft. If this obligation is breached, the Lessee shall be fully liable to the Lessor under the general rules of damages liability.

III.14. Lessor’s liability

The Lessor undertakes to deliver to the Lessee, at departure, a technically sound vehicle free from any defect or legal defect. The Contracting Parties agree that, due to the nature of individual defects, the Lessor cannot eliminate all defects. The vehicle is regularly preventively maintained in accordance with the instructions of the vehicle manufacturer and the vehicle conversion provider.

In the event of a breakdown, the Lessor is not obliged to provide a replacement vehicle, nor to cover any costs incurred by the Lessee due to such breakdown. The Lessee shall be entitled only to benefits and cost coverage available under the roadside assistance policy concluded with Zavarovalnica Sava.

If, before the rental begins, the vehicle breaks down or is damaged to such an extent that it cannot be prepared in time for the rental, the Lessor is not obliged to replace the reserved vehicle with another vehicle. Each such case shall be resolved individually in accordance with the Lessor’s possibilities (replacement vehicle, refund of paid advance payment, rental in another period, etc.).

The Lessor assumes no responsibility for property of the Lessee or passengers in the vehicle during the rental, documents and money in the vehicle, vehicle equipment, or items that are lost, stolen, removed, forgotten or left behind after the rental. None of the above items are covered by any vehicle insurance. The Lessor shall notify the Lessee by phone or e-mail of any items found in the vehicle after the end of the rental and will keep them for 15 days, after which the Lessor may dispose of them.

III.15. Camping and use of the motorhome outside campsites

The Lessee undertakes to comply, in each country visited, with the rules regarding overnight stays or camping outside campsites. The Lessee shall be responsible for all taxes, fines and any charges related to improper or unauthorized parking or camping, and in the event the vehicle is seized by authorities, the Lessee must reimburse the Lessor for all costs related to the seizure and also compensate the Lessor for loss of income if such seizure causes delay in returning the vehicle to the Lessor.

III.16. Animals

Transport of animals in the vehicle is not permitted without the Lessor’s express permission. The Lessor may grant the Lessee consent to transport animals, and the related terms shall be agreed before the rental. If such consent is granted, the Lessee shall bear an additional cost of EUR 130.00 / rental. Permission is valid only if stated in the Agreement.

If the Lessee transports an animal in the motorhome without the Lessor’s consent or if the animal is present on upholstered surfaces (bed, seats, etc.), the Lessee shall pay the cost of deep and chemical cleaning of the vehicle in the amount of EUR 500.00.

III.17. Free parking of the Lessee’s vehicle during the rental period

Free parking of the Lessee’s vehicle at the Lessor’s parking area is possible during the rental period and is entirely at the Lessee’s own responsibility and request. The Lessor and the owner of the premises and parking area do not maintain any special or additional insurance or security for such vehicles. During parking, all risks related to the Lessee’s own vehicle are borne exclusively by the Lessee.

The Lessor will take reasonable care of such vehicles and try to protect them from damage to the best of its abilities; however, damage (e.g. scratches, damage from weather conditions, hail, etc.) cannot be excluded, and in no case shall repair of any such damage be borne by the Lessor.

IV. TERMINATION OF THE AGREEMENT

IV.1. Ordinary termination of the Agreement

The Agreement terminates ordinarily upon expiry of the term for which it was concluded and upon return of the vehicle in a condition compliant with these Terms and Conditions. Termination of the Agreement shall not affect the creation and existence of obligations that have already arisen under the Agreement.

IV.2. Withdrawal from the Agreement by the Lessor

The Lessor may withdraw from the Agreement in the following cases: 

  • if the Lessee provided incorrect or untrue information when obtaining approval for the rental or undertook an obligation later shown to be impossible, unlawful, indefinite or undeterminable; 
  • if the Lessee fails to pay obligations within the agreed deadline; 
  • if the Lessee uses the subject of rental contrary to the conditions and the Agreement; 
  • if the Lessee loses their driving licence (or it is revoked) or the payment card ceases to be valid; 
  • where extraordinary circumstances threaten or arise such that, in the Lessor’s assessment, fulfilment of the Lessee’s contractual obligations will be significantly hindered or impossible, or the Lessor believes the Lessee will be unable to comply with the Agreement; 
  • where the subject of rental is so damaged that it is not driveable or there is a risk of greater damage and prompt repair is not possible; 
  • in the event of bankruptcy or other insolvency proceedings against the Lessee or termination of the Lessee as a legal entity; 
  • in the event of other serious breaches of the Agreement. 

The Lessor shall withdraw from the Agreement by means of a declaration on paper or another durable medium. Service shall be deemed effected under the conditions set out in Clause X.1. 

IV.3. Consequences of withdrawal from the Agreement by the Lessor

If the Lessor withdraws from the Agreement for reasons attributable to the Lessee, the Lessee shall lose the right to use the vehicle. The Lessee must immediately return the vehicle to the Lessor at the location designated by the Lessor. If the Lessee does not return the vehicle voluntarily, by signing the Agreement the Lessee authorizes the Lessor to repossess the vehicle.

If the Lessor or a person authorized by the Lessor repossesses the vehicle in accordance with the previous paragraph, the Lessee expressly waives all rights, measures and objections relating to possessory protection. The Lessee must reimburse the Lessor for all costs related to repossession and sale of the subject of rental, such as costs of authorized representatives, valuation costs, repair and servicing costs, duplicate key/document costs, storage costs, transport, loading, and intermediary costs in the sale of the repossessed subject. All such costs shall be determined according to the service provider’s incoming invoices. The Lessor shall not be liable for the Lessee’s belongings located in/on the vehicle at the moment of repossession.

In the event of withdrawal by the Lessor from the Agreement for reasons attributable to the Lessee, any rental fees already paid shall not be refunded. At the same time, all additional services or obligations shall be charged in accordance with these Terms and Conditions and deducted from the security deposit. The Lessor shall also be entitled to compensation for all damage caused by cancellation of the Agreement. Any excess part of the deposit shall be refunded.

IV.4. Withdrawal from the Agreement by the Lessee

Early termination of the Agreement by the Lessee, except due to reasons attributable to the Lessor (breach of the Agreement), is not possible. In the event of early termination of the Agreement by the Lessee, the Lessee shall be liable to the Lessor for any damage resulting from such termination.

V. OTHER PROVISIONS

V.1. Other provisions

The Lessee acknowledges that the vehicle is equipped with a tracking device. If the vehicle is equipped with a tracking device, the Lessor may obtain data from the tracking device (a) if there is suspicion of theft of the vehicle, (b) if there is suspicion that the vehicle has been lost, (c) if the Lessee is late in returning the vehicle, or (d) if damage has been caused with the vehicle and the vehicle cannot be located. Use of the tracking device in the above cases is a necessary and proportionate measure for the protection of the Lessor’s property.

By signing the Agreement, the Lessee expressly agrees in advance that the Lessor may send all notices, requests, reminders and other documentation relating to or connected with the Agreement in writing to the residential or registered office address, e-mail address, via SMS messages over mobile telephony or via another appropriate communication channel. All such notices sent in writing or on a durable medium shall be deemed duly and validly sent and served. The Lessee’s residential or registered office address, e-mail address, mobile number or other communication channel are stated in the Agreement. It shall be deemed that the Lessee received the communication on the day following dispatch by ordinary mail or by another durable medium (e-mail, SMS or another communication channel). If that day is a non-working day, service shall be deemed effected on the first following working day. In the case of registered mail to a Lessee that is a legal person, the notice shall be deemed legally valid and properly served on the day following dispatch by registered mail to the last known address of the Lessee. In the case of registered mail to a Lessee that is a natural person (consumer), the rules governing registered mail shall apply in full, unless the Agreement explicitly provides otherwise. Service shall be deemed effected on the day the addressee receives the notice. If the addressee (consumer) does not collect the notice within 15 days, service shall be deemed effected on the day following expiry of that period. A notice shall be deemed properly sent and communicated to the Lessee and/or another addressee if sent to the last known residential address, registered office address, e-mail address or phone number held by the Lessor in its records.

Amendments and supplements to the Agreement must be made in writing. Any invalidity of individual provisions of the Agreement shall not affect the validity of the remaining provisions.

If the Lessor omits or delays enforcement of any right or legal remedy under the Agreement, this shall not be deemed a waiver of that right or legal remedy.

The Lessee must keep all documents related to the subject of rental and this Agreement throughout the duration of the Agreement. During use of the subject of rental, the Lessee must carry them with them.

V.2. Transfer of contractual rights and obligations

The Lessee may not assign the rights and obligations acquired under the Agreement to other persons, unless the Lessor gives written permission.

V.3. Personal data protection

By signing the Agreement, the Lessee declares and guarantees that they are not a sanctioned person.

The Lessor collects, processes and stores all personal data obtained from the Lessee in accordance with applicable legislation and regulations governing personal data protection. The Lessee may also obtain information on how the Lessor ensures the protection of customers’ personal data through the “General Information on Personal Data Protection”, available on the Lessor’s website at www.vantrip.si, at the company’s registered office, its business units and all sales points where the Lessor’s services are marketed. These General Information documents explain, among other things, the rights of the individual (Lessee) relating to personal data protection. Within the framework of its lawful and registered business activity, the Lessor collects and processes personal data on various legal bases, depending on the individual item of personal data.

Personal data necessary for concluding and performing the Agreement are collected and processed for the purpose of concluding and performing the Agreement. Processing of such personal data is a contractual requirement, as the Agreement cannot be concluded without them. Such data may include: first name, surname, contact details (address, telephone number, e-mail address), unique identifier (personal ID number or tax number), date of birth, citizenship and similar data. The Lessor may also collect other personal data or collect personal data for other purposes (e.g. marketing), in which case, where consent is required, such personal data shall only be collected on the basis of the customer’s consent. The Lessor may also be obliged to collect and process the Lessee’s personal data in order to comply with legal obligations, in which case the Lessor shall provide personal data to official institutions without the Lessee’s consent. Taking into account the nature and capabilities of the work process, the Lessor may provide personal data to contractual partners or processors; in such cases, the transfer shall only be carried out on an express legal basis and in accordance with legal requirements.

The data subject may withdraw consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Withdrawal may be made only in relation to those personal data that the Lessor obtained on the basis of consent. The data subject may request access to personal data or rectification thereof and has the right to data portability. Depending on the nature of the data, the data subject may also request erasure or restriction of use of personal data.

V.4. General provisions on dispute resolution and out-of-court settlement of consumer disputes

For disputes arising out of the Rental Agreement, the court in Ljubljana shall have territorial jurisdiction.

V.5. Final provision

Any invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions.

Any special terms and possible deviations from these General Terms and Conditions shall be set out in the Agreement. In the event of conflict between the provisions of the General Terms and Conditions and the Rental Agreement, the provisions of the Rental Agreement shall prevail, and these General Terms and Conditions shall apply subsidiarily.

These General Terms and Conditions shall enter into force and apply as of 1 January 2026.

Note: This is an English translation of the original Slovenian version. In the event of any discrepancy, inconsistency or dispute, the Slovenian version shall prevail and be legally binding.